Tigbuy, the agent that sets these menus
Who runs Tigbuy, what it does with your order, the one fee rule worth knowing, and the addresses for which a different agent is the better call.
What Tigbuy is and what it does with an order
Tigbuy is a shopping agent. Chinese marketplaces such as Taobao, Weidian, 1688 and JD mostly sell to buyers inside China, so Tigbuy does the buying: you paste a product link into its search box, it reads the listing, you pay, and its buyers place the order with the shop. The item comes to Tigbuy’s warehouse in China, where it is checked, weighed and stored until you ask for it to be sent.
One detail matters for this site. When you pay for an order, Tigbuy asks you to pick the final shipping country, and its ordering guide (help article 40) says that is so it can check in advance whether the item has a route to that destination. The menu is already part of the order, even if most buyers only notice it at the delivery request.
Items you bought yourself from a Chinese shop can also be sent to the warehouse under Tigbuy’s Ship for Me service (help article 27).
Who runs Tigbuy, according to its own pages
The Contact us page gives the operator as a company registered at an address in Tai Kok Tsui, Kowloon (Haoyouyuan Hong Kong E-commerce Co., Limited), with registration number 78169236-000-05-25-3, and notes that the address is not one to send returns to. No return or warehouse address is published.
The About Us page says Tigbuy was founded in 2024. Its Terms of Service are governed by Hong Kong law. Tigbuy’s various documents do not all spell or name the operator the same way; the Contact us page is the one that gives a registration number and an address, so it is the version this site uses.
The service charge, briefly
Tigbuy’s fees article, help article 58, sets the service charge at 10% of the goods plus domestic shipping, with lower rates for its member tiers. It is not taken when you place the order but when you submit the delivery request, alongside international shipping. That is all this site says about it; member rates and coupons are on Tigbuy’s own pages.
For the menu the point is practical. Everything that is charged at the delivery request, the line, the cover and the service charge, is decided on one screen, after your items have been weighed. Reading the menu early means none of the four comes as a surprise.
It also means the charge is worked out on what actually ships: an item sent back from the warehouse within its return window never reaches the delivery request.
Warehouse, checks and storage
Tigbuy names no city for its warehouse; its pages say only that it is in China. Items are checked on arrival to see that they match the seller’s description, and help article 67 is frank that this is a general check and that some electronics may go untested. Items are also weighed, which is the weight the menu will work from.
Storage is free for 90 days (help article 10). Within seven days of an item arriving it can go back to the seller without a reason given, after which Tigbuy can only try to negotiate on your behalf. The details of that window, and what is excluded from it, are on Tigbuy’s return pages.
The seven-day policy is a request window, not blanket approval. Tigbuy lists exclusions including altered goods, missing parts, opened media and missing purchase proof. Ask support to confirm the seller’s conditions and return postage before sending an item back.
Tigbuy’s fees article says international freight is charged on the weight of the goods, so the weight recorded here follows the parcel all the way to the delivery request.
Where Tigbuy stands on counterfeit goods
Tigbuy’s Anti-Counterfeiting Policy (help article 101) leaves no room for doubt:
The sale of non-authentic products is strictly prohibited.
The policy goes on to say that Tigbuy may reject such orders, suspend or close the accounts involved, withhold funds and dispose of the goods in its warehouse and charge the buyer for doing so. A companion article, help article 102, says it will ask a buyer to cancel and will cancel the order itself if the buyer does not. Tigbuy also says it cannot verify every item from third-party shops, which puts the duty to buy genuine goods on the buyer.
Why Tigbuy, and when to use another agent
Every agent does the same core job: it purchases on your behalf, stores what it bought, checks it, ships it and charges for each step. Fees, storage terms and cover differ, but the model does not.
What is particular to Tigbuy is the shape of its menu. For four in five quoted destinations there is one line, which makes the shipping decision short and predictable in the plain sense: you know before ordering how the parcel will leave. The service charge also waits for the delivery request, so items you return from the warehouse never reach it.
When to use another agent: if your address is one of the 80 empty entries, if you are in the United States and the haul will pass five kilograms, or if you want several lines to choose from and your destination has only one. Other shopping agents run their own estimators with their own line sets; look up your address there too before you commit to a large order.
